Providing services / purchasing products through the website
The submission of a participation’s declaration in a Service through the Company’s Website constitutes an electronic declaration of intent addressed to the Company for the Customer to use of a Service and/or purchase a product, as listed on the Website. When the Customer places a request for electronic consultation, online monitoring of seminars and/or purchase of educational material/package of services, within 24 hours an e-mail is sent confirming his/hers order or request from the Company, which in no way does it constitute acceptance. The sales contract with the Company for a Service/Product ordered by the customer is concluded when a registration confirmation is sent to him/her via e-mail. Subject to the terms in the “Cancellation Notice” section, he/she may cancel his order without cost at any time until the Service registration or Product order confirmation email is sent.
Payment methods
The available payment options are:
• Deposit to a bank account (only applies to companies),
• Online card payment
• Cash on delivery
In case of deposit to a bank account, after the order is completed, the Customer deposits the amount of the ordered service or product in the bank of his/here choice and sends a copy of the deposit via e-mail to the electronic address [email protected] Payment by credit card , is done through the method Paypal & Stripe. The Company’s online store accepts payment via credit, debit and prepaid cards of Visa, Mastercard, Maestro, Diners, Paypal. Transactions in our online store are protected by woocommerce.
Special terms for private consumers
In case that the Customer declares that he /she is an “Individual” when submitting a declaration of participation on the Company’s Website, his/hers order is governed by the special provisions of Law 2251/1994, and he/she has the rights described in the “Right of Withdrawal” section.
Right of withdrawal
1. From the date of sending the Customer’s request for participation or order for the use of a Service or the order of a product/package, respectively, described on the Company’s Website up to a period of 14 calendar days from the receipt of a confirmation email, the Customer is entitled to withdraw from the ordered Service and/or Product. This withdrawal is without justification and without any charge for the Customer.
2. The declaration of withdrawal is made electronically and the Company is obliged to send a confirmation receipt of the declaration of withdrawal as soon as it reaches it.
3. Exceptions to withdrawal:
It is NOT possible to withdraw from: a) contracts for the provision of services and consulting after the full provision of the service or at the end of the consulting session, b) contracts for the purchase of a package and/or the provision of a clearly personalized consulting session, c) the supply of sealed audio recordings or sealed video recordings or sealed software for computers, unsealed after delivery, d) the supply of digital content not supplied on a physical record, if the execution has begun with the prior express consent of the Customer and confirmation on his/hers part that he/she thereby loses his/hers right of withdrawal.
4. Consequences of Withdrawal:
i. The exercise of the right of withdrawal terminates the obligations of the contracting parties. Following the declaration of withdrawal, the Company is obliged to return any profit collected.
ii. The refund to the Customer will be made in the case of debiting via credit card as follows: in case the product has been paid to the Company by the Bank before the withdrawal and return of the item, the Company will be obliged to inform the Bank of the cancellation transaction and the bank will carry out any act provided for on the basis of the contract it has drawn up with the Customer. Following this information, the Company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract.
iii. In the case of cash payment, the money will be returned to the Customer from the Company’s headquarters.
iv. The refund of the price will be made no later than within fourteen (14) working days from the receipt of the Customer’s withdrawal statement to the Company.
Secure transactions
The Company recognizes the importance of the security of your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All the information related to your personal data and transactions is secure and confidential. All payments via card method are processed through Paypal & Stripe electronic payment platform and uses TLS 1.2 encryption with a 128-bit encryption protocol (SecureSockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. The security of the Company’s online store is achieved by the following methods: i) Ensuring the Privacy of the Transfer of Your Personal Data To ensure the privacy of the data transfer, we use the SSL encryption protocol. ii) Controlled Access (firewall) Access to the Company’s systems (servers) is controlled by a firewall, which allows the use of specific services by Users while simultaneously prohibiting access to systems and databases with confidential Company data and information. iii) Encryption The Company’s system first decrypts the information it receives using the same key (which is predetermined at the start of your connection to the service) and then processes it. The Company’s systems send you information following the same encryption process. Wherever on the Website you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is SSL encryption.
iv) Confidentiality of Transactions
The observance of confidentiality is self-evident. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to the Company is confidential and the Company has taken all the necessary measures so that they are used only to the extent deemed necessary in the context of the services provided. Some of the measures taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
The Company does not disclose the details of the Customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision of another public authority.
In the event that the Company uses third parties to support its systems, it ensures confidentiality. For more information on how the Company processes Personal Data, please visit the Company’s Personal Data Protection Policy in the corresponding Section of our Website.
Prices and availability
1. All prices, as stated on the Company’s website, include VAT. 24%.
2. Regarding the participation in the consulting sessions and trainings, the Company observes a priority order in terms of participation declarations. Beyond that, no further specifics are available regarding availability. As the Company processes the participation declaration of each Client it also informs via e-mail as soon as possible if there is an available time and day for costumer’s participation to schedule a counseling session and always on the condition of payment of the corresponding amount of money before setting any appointment. The sending of a confirmation e-mail by the Customer alone ensures the reservation of the specific date and time for an online meeting with a representative of the Company.
Complaint
The contract for the sale of a product and/or the provision of consulting services can be terminated by both parties, in the event of a breach of any of the Terms of Sale, all of which are agreed to be essential, the breach of each or some of them being considered a “serious reason for termination”.
Limitation of company’s liability
In no case is the Company liable for any direct, indirect, consequential, positive or consequential damage resulting from its transactions through the website and is under no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay in their execution, for any reason, even if the damages could be foreseen or if the Company was informed of the possibility of such damages. In any case, the Company’s liability that may arise in connection with the ordering of Services and/or products through this Website, whether arising due to contract, tort (including negligence) or any other cause, may not exceed the amount paid by the Customer to the Company. The Company shall not be liable for any delay in the delivery of the Services or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond the reasonable control of the Company, due solely to force majeure (indicative of pandemic, earthquake, war, flood, fire, etc.). This condition does not affect your Customer’s legal right to receive the services provided within a reasonable time or to receive a refund if the ordered Services and/or products cannot be provided within a reasonable time after the occurrence of the force majeure event. Furthermore, applicable are all the terms mentioned at the subchapter “Disclaimer” at the Terms of Use.
Applicable law – case law
These Terms of Sale are governed by and interpreted in accordance with Greek Law. The Customer agrees and acknowledges that – unless otherwise specified herein – for all disputes arising directly or indirectly from the Terms of Use, Sale or the general use of the Company Website (including the purchase of Company Services through the Website) the Courts of Athens have exclusive jurisdiction and competence.
Modification of website content & terms of sale
The Company reserves the right to modify or change the content of the Website at any time without prior notice to the Customers. The Company may also amend the Terms of Sale at any time by posting the amended terms on its Website. The right to amend the Terms includes the right to amend, add or remove Terms of Sale. The Company notifies Customers through the current website when there is any change to the Terms of Sale. Any modification or change does not affect and does not apply to orders already placed. Visitors / customers have a responsibility in good faith and business ethics to regularly check whether the Terms of Sale have been modified if they revisit the Website. Your continued access or use of our services constitutes acceptance of the amended Terms of Sale, just as initial access, and use of the services and/or purchase of services and products constitutes acceptance of these Terms of Sale. The terms and conditions of use of the Website and the transactions carried out through are not conflict with the Greek mandatory law provisions. If any section or provision of the Terms of Sale is held to be invalid, illegal, unenforceable or in conflict with the laws of any jurisdiction, the invalidity shall not affect the validity of the remainder of the Terms of Sale.
Communication regarding terms of sale
If these Terms of Sale are unclear or you wish to report any problem with the Website or its Contents, please contact us as follows:
- E-mail Please go to gentasvip.com and click on the “Contact” link at the bottom of the page.
- By phone at the number: (+30) 693 929 2614
